Delivery and Returns for Secret of Medusa Products

Same day Option

Same day Shipping.

Door to door same day delivery available in San Francisco within few hours.

Next day business delivery

Fedex priority overnight.

Next-business-day delivery by 10:30 am to most areas and by noon, 4:30 pm or 5 pm to some rural areas.

Delivery in 2 business for certain shipments to and from Alaska and Hawaii.

Available throughout all 50 states.

Saturday pickup and delivery available for an additional charge.

Fedex Standard overnight.

Delivery the next business day in the afternoon by 3 am to most areas and by 4:30 pm to some rural areas (by 8 pm to residences).

Available throughout all 50 states ( Hawaii outbound only).

Saturday pickup available for an additional charge.

Express Delivery

2 Day Delivery.

Second-business-day delivery by 4:30 pm to most areas (by 8 pm to residences).

Delivery in 3 business days for certain shipments to Alaska and Hawaii).

Available throughout all 50 states.

3 Day express Saver Delivery.

Third-business-day delivery by 4:30 pm to most areas ( by 8 pm to residences).

Available throughout all states except Alaska and Hawaii.

Business Delivery

Ground Delivery.

Day 0 Definite delivery in 1-5 business days (3-7 business days to and from Alaska and Hawaii) based on distance to destination.

Deliver by end of business day.

Available to every business address in all 50 states ( inbound-only service for certain remote locations in Alaska and Hawaii).

Home Delivery

Fedex Home Ground Delivery.

Day- Definite residential delivery in 1-5 business days (3-7 business days to and from Alaska and Hawaii) based on distance to destination.

Delivery between 9 a.m, Tues-Sat. Available to every U.S residential address.

Store Returns and Exchanges

How do I make a return?

1. To do a return please contact us via email info@secretofmedusa.com. You will need to fill out the Return Merchandise Authorization form. Once we have received your form we will issue you an RMA#. All hair that is being returned needs to be in original condition.

2. We will email you a return label and please attach that to a box and write the RMA# anywhere outside of the box. Drop it off at any Fedex location. You are able to return your item within 3 weeks of the day your order has been received

3. Any opened or used merchandise will not be refunded

How to do an Exchange?

1. To do an exchange of your online order, please email us info@secretofmedusa.com. Please write on the email for what the product, your invoice# and your contact information.

2. We will contact you as soon as we can to verify your information and discuss your exchange.

3. Any items that are exchanged for a lesser price, remaining will be credited to your online account and can be used to your next purchase.

Do I have to pay for my return shipping cost?

1. We will provide you a return label as a complimentary for your return order.

2. We will email you a copy of a return label and you will need to print it out and tape it on to the box that is being returned.

When will I receive my returned money?

1. A refund will be returned to your original method of payment once the package is received from us and inspected and confirmed that the hair is in original condition

2. Shipping cost is not included in the refund.