Delivery and Returns for Secret of Medusa Products

Next day business delivery

Fedex priority overnight.

Next-business-day delivery by 10:30 am to most areas and by noon, 4:30 pm or 5 pm to some rural areas.

Delivery in 2 business for certain shipments to and from Alaska and Hawaii.

Available throughout all 50 states.

Saturday pickup and delivery available for an additional charge.

Fedex Standard overnight.

Delivery the next business day in the afternoon by 3 am to most areas and by 4:30 pm to some rural areas (by 8 pm to residences).

Available throughout all 50 states ( Hawaii outbound only).

Saturday pickup available for an additional charge.

Express Delivery

2 Day Delivery.

Second-business-day delivery by 4:30 pm to most areas (by 8 pm to residences).

Delivery in 3 business days for certain shipments to Alaska and Hawaii).

Available throughout all 50 states.

3 Day express Saver Delivery.

Third-business-day delivery by 4:30 pm to most areas ( by 8 pm to residences).

Available throughout all states except Alaska and Hawaii.

Business Delivery

Ground Delivery.

Day 0 Definite delivery in 1-5 business days (3-7 business days to and from Alaska and Hawaii) based on distance to destination.

Deliver by end of business day.

Available to every business address in all 50 states ( inbound-only service for certain remote locations in Alaska and Hawaii).

Home Delivery

Fedex Home Ground Delivery.

Day- Definite residential delivery in 1-5 business days (3-7 business days to and from Alaska and Hawaii) based on distance to destination.

Delivery between 9 a.m, Tues-Sat. Available to every U.S residential address.

Returns and Exchanges:

We’re proud to have low return rates and stand behind our hair as the best extension product available. We do, however, understand that things happen, and are happy to offer an exchange or store credit on eligible items within 15 business days of purchase.

To qualify for exchange or credit, items must be unused, unaltered and in original condition. There will be a 15% restocking fee applied to items returned with damaged or incomplete packaging, and shipping costs are non-refundable except in the event of a product defect.

Product defects will be determined by our Quality Control team, and do not include normal wear and tear, damage caused by lifting or depositing color, damage caused by altering the extensions, or color change due to chemical exposure (chlorine, tanning lotion, sunscreen, etc.).

Before shipping a product to be exchanged or credited, you MUST email info@secretofmedusa.com and obtain a Return Merchandise Authorization (RMA) number. The RMA should be clearly visible on the outside of your package. Store credit will be applied within 7 business days after our inspection of returned items has been completed.