FAQs

WHAT TYPE OF HAIR DOES SECRET OF MEDUSA USE?

Secret of Medusa only uses the finest cuticle intact hair extensions. This means our hair has never been acid-dipped*

*Acid Dipped - Refers to hair that has been stripped to avoid tangling. Acid-dipping greatly reduces the integrity, appearance and feel of the hair, especially after the first several washes. 

WHAT IS REMY HAIR?

All cuticles are laying in the same direction. Make sure to note that many companies erroneously use the term "Remy," and are actually offering lower quality, cuticle-stripped hair. True Remy hair is smooth and lustrous. 

WHAT DOES CUTICLE INTACT HAIR MEAN?

It is considered to be the finest quality of hair because the cuticles are kept in-tact and not stripped or acid dipped.

WHAT PRODUCT DO I NEED TO USE FOR HAIR EXTENSIONS?

Use an organic or a sulfate-free shampoo. Sulfate strips hair of natural oil..

Since hair extensions do not get a direct supply of nutrients from your scalp. It's important to not use a sulfate product. This will avoid dryness.

WHY DO MY HAIR EXTENSIONS TURN PINK/ORANGE?

Any contact with sunscreen, tanning lotion or spray may cause color alterations to your hair extensions. Before applying any of these products, tie your hair in an up-do and use a plastic cap. This will help avoid direct contact.

CAN I COLOR THE HAIR EXTENSIONS?

Our customers have had great success both depositing and lifting color with our extensions for years. However, Secret of Medusa is not responsible for any damage caused by coloring the extensions, and we can no longer accept the hair for return or exchange once it has been altered. Therefore we highly suggest you confirm your color with our Color Ring and purchase the color that most accurately matches your client's desired look. 

CAN I SLEEP WITH CLIP IN HAIR EXTENSION IN MY HEAD?

We recommend removing your clip in extensions prior to bed.

CAN I SWIM WITH HAIR EXTENSIONS IN MY HAIR?

Prior to any contact with ocean, lake, or chlorinated water, we recommend dampening your hair with water and a slight coat of conditioner. This will prevent your hair from soaking up harsh chemical or minerals. Upon exiting the ocean, lake, or pool, wash your hair in lukewarm water with a generous amount of deep conditioner.

HOW SHOULD I SLEEP WITH MY HAIR EXTENSIONS?

We strongly recommend all hair extensions users to sleep with one of the following: low braid, pigtail braid, or a low ponytail. Taking those precautionary steps will reduce the friction caused from tossing and turning during your sleep cycle.

CAN HAIR EXTENSIONS BE CURLED OR STRAIGHTEN WITH HOT TOOLS?

Yes, you can use hot tools to curl and straighten the hair, but before using hot tools always apply heat protector spray. Before using hot tools, please make sure to fully dry your hair. Treat your extensions gently and just like your own hair

CAN I CUT MY HAIR EXTENSIONS?

Yes, you are able to cut the hair, but strongly recommend to get your cut done by a professional stylist (specializing in cutting hair extensions).

WHAT IS RETURN HAIR?

Return hair refers to hand or machine tied wefts that have 1-2cm of short hair aligned at the top portion of the weft. Return hair is often a sign of lower-quality wefts and can be uncomfortable against the scalp. We offer only the flattest wefts with absolutely no return hair. 

HOW LONG MUST MY HAIR BE IN ORDER TO ADD LENGTH TO IT?

In order to add length to your hair, we recommend you have a least chin length hair. However, always consult your stylist when making decisions about your hair extensions. 

HOW LONG DO I HAVE TO WAIT AFTER INSTALLATION TO WASH MY HAIR?

We recommend to wait for 48 hour (2 full days) for glue related extensions which are M-Tip, S-Tape and C-Tip. All other non-related glue extensions; I-Tip, E-Weft, Q-weft can be washed the same day applied to your hair.

IS THERE ANY PAIN OR DISCOMFORT WITH HAIR EXTENSIONS?

If your hair extension is applied correctly by a professional hair extensionist you will not feel the discomfort. It is extremely important to find a Medusa verified or recommended stylist. Please contact us for more information.